1 – THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply goods to you through our website.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or you have any questions or queries relating to them, please do not hesitate to contact us on 07951 786653 or send us a message.
h3>2 – INFORMATION ABOUT US AND HOW TO CONTACT US
Who we are. Veg in a Box, The Old Seed Barn, Court Way Farm, Bishops Court Lane, Exeter EX5 1DH.
2.1 How to contact us. You can contact us by telephoning our team at 07951 786653 or sending us a message or at Veg in a Box, The Old Piggery, Court Way Farm, Bishops Court Lane, Exeter EX5 1DH.
2.2 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.3 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3 – OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we receive an order notification after you have made the order, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only sell to the UK. Our website is solely for the promotion of our goods in the UK. Unfortunately, we do not addresses outside the UK.
4 – OUR GOODS
4.1 Goods may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the goods and food itself varies in colour, size and quality. Your goods may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our goods are mainly food products and some are cut by hand, all sizes, weights and colours indicated on our website are approximations only unless we state otherwise.
4.2 Product packaging may vary. The packaging of our goods may vary from that shown on images on our website.
4.3 We provide general information only. Whilst we may provide general advice, recipes and instructions relating to our goods, any advice, recipes and instructions provided by us relating to our goods have been produced in order to help you in using the goods and to give guidance. These are provided for general information only. We accept no liability for any loss, damage or injury arising as a result of the advice, recipes or instructions provided to you on our website or in conjunction with any of our goods.
4.4 Inspecting our goods. You are responsible for opening and inspecting the goods upon delivery and then storing them correctly (for example, in the fridge). We accept no liability for any loss, damage or injury arising as a result of your incorrect storage, preparation or cooking of our goods.
4.5 We like to tell you which suppliers we are using as we think they are some of the best. However, we reserve the right to change suppliers at any time and without telling you, particularly if there are supply and delivery issues or shortages.
4.6 Our Butchers source our meat as local as they can but sometimes due to a demand and high volumes of orders they will source from another trusted producer within the EU.
5 – YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the goods you have ordered please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6 – OUR RIGHTS TO MAKE CHANGES
6.1 Minor changes to the goods. We may make minor changes the goods or some minor part of the product/box due to some goods/items no longer being available or due to being out of season. If you are not happy with these switches please contact us and we will resolve this no questions asked. Also we may have to make changes due to changes in relevant laws and regulatory requirements and/or to implement technical adjustments and improvements.
6.2 More significant changes to the goods and these terms. We may make more significant changes to these terms or to the goods/product/box. If we have to make significant switches/changes to the product/box e.g a large majority of the items in a product/box are no longer available and have to be switched with an alternative we will contact you. If you are then not happy with the proposed changes we will be more than happy to issue a full refund or credit.
7 – PROVIDING THE GOODS
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
7.2 When we will provide the goods. We will try to deliver on your selected date/time but such delivery dates/times are estimates only and we will notify you if your goods are not able to be despatched within the agreed timescale for any reason.
7.3 We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as practically possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
7.4 Collection by you. If you have asked to collect the goods from our premises, you can collect them from us at any time during our opening hours as set out on our website.
7.5 If you are not at home when the goods are delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, we may follow the instructions you have given us of where to leave the goods in the circumstances. If we leave the goods on your doorstep or with a neighbour, and they are stolen or damaged, we do not accept any liability and may offer you a refund or other compensation at our complete discretion.
7.6 If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from us we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
7.7 When you become responsible for and own the goods. The goods will be your responsibility from the time we deliver the goods to the address you gave us or you collect them from us. You own goods once we have received payment in full.
7.8 What will happen if you do not give the required information to us. We may need certain information from you so that we can supply the goods to you, for example, the quantity of food and the delivery address. If so, this will have been stated in the description of the goods on our website. We will contact you to ask for this information if not provided. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.9 Reasons we may delay the supply of goods to you. We may have to delay the supply of goods to deal with technical problems or make minor technical changes, update the goods or packaging to reflect changes in relevant laws and regulatory requirements and/or make changes to the goods as requested by you or notified by us to you (see clause 6).
8 – IF THERE IS A PROBLEM WITH THE GOODS
8.1 How to tell us about problems. If you have any questions or complaints about the goods, please contact us. You can telephone us at 07951 786653 or email us message here.
9 – DISCOUNT CODES
9.1 Use. Voucher codes cannot be used on items that are already on sale.
10 – CANCELATION
10.1 We require at least one weeks (7 days) notice before the day of the delivery to cancel orders and issue a full refund.
10.2 For orders made under one week (7 days) before the day of delivery we will issue refunds at our discretion.
10.3 To make a cancelation please call us Monday to Friday 8am-8pm on 01392 877189 or 07951786653.
10.4 For pre-order products (e.g Christmas Pre-orders) ordered at least 3 months (90 days) before the day of the delivery we’re afraid we cannot offer refunds. We may be able to offer a credit note at our discretion.