As things have been a bit crazy lately and we think it’s important for a business to be upfront and honest with it’s customers (especially with customers who are as lovely as ours!) I thought it would be a good idea to give a lil bit of an update as to what’s been going on with us.
Like I said in the previous post, we were not prepared for something like this. But, through some minor changes to our delivery rota and the very small price increases in our popular boxes we have been able to hire new staff and delivery drivers (who are all absolutely incredible and we can’t thank enough!). We are now a well oiled machine, efficient and organised with enough resource to deliver all orders on time wherever they are in our delivery area. We are now working as hard as we can to try to close the gap in our delivery calendar and should have more available delivery dates sooner. Again, thank you so so much to all of our lovely customers for their patience and understanding in regards to this.
Another issue I want to touch on is the importance of getting your order correct. We’ve received quite a few messages asking to amend and add items to orders after they have been made. This is incredibly time consuming for us (even with our extra staff) and it breaks my heart to say but we just cannot do it. So pretty please, make sure you’ve selected everything you want when you order.
Going forward we are going to work our hardest through this scary and uncertain time to get our goodies to our lovely, loyal customers all over the southwest. Especially the elderly and vulnerable. If we all work together I’m more than positive all will be ok.
We’ve had quite a few emails and messages from our lovely customers asking if they could have a larger fruit & veg box with their budgeting box instead of the traditional fruit, veg & salad box as the seasons have changed and the colder months are coming. We adore our customers, so we have sorted …
Hi everyone! As promised we at Veg In A Box are making steps to become completely plastic free. Yesterday saw the arrival of our new eco-friendly bags and boxes! They’re completely made of recycled paper and are super strong, so they could be reused. The boxes are perfect for taking your lunch to work or even …
2017 has been a HUGE year for us at Veg In A Box! We’ve trebled our customer base and are currently moving into our wonderful new premises, which is literally blowing our minds. We’re going to continue to put our heart and soul into our produce and hopefully 2018 will bring us more good fortune …
We hope everybody is managing alright during this weird and scary time ❤️ we’ve been working flat out for the last couple weeks now, making sure our goods are delivered on time to the families, elderly and vulnerable that need them. It’s great to see everybody working together and looking out for one another ❤️ Order wise, we’ve …
Update 25/03/20
As things have been a bit crazy lately and we think it’s important for a business to be upfront and honest with it’s customers (especially with customers who are as lovely as ours!) I thought it would be a good idea to give a lil bit of an update as to what’s been going on with us.
Like I said in the previous post, we were not prepared for something like this. But, through some minor changes to our delivery rota and the very small price increases in our popular boxes we have been able to hire new staff and delivery drivers (who are all absolutely incredible and we can’t thank enough!). We are now a well oiled machine, efficient and organised with enough resource to deliver all orders on time wherever they are in our delivery area. We are now working as hard as we can to try to close the gap in our delivery calendar and should have more available delivery dates sooner. Again, thank you so so much to all of our lovely customers for their patience and understanding in regards to this.
Another issue I want to touch on is the importance of getting your order correct. We’ve received quite a few messages asking to amend and add items to orders after they have been made. This is incredibly time consuming for us (even with our extra staff) and it breaks my heart to say but we just cannot do it. So pretty please, make sure you’ve selected everything you want when you order.
Going forward we are going to work our hardest through this scary and uncertain time to get our goodies to our lovely, loyal customers all over the southwest. Especially the elderly and vulnerable. If we all work together I’m more than positive all will be ok.
Big love and kisses
Julie
xxx
Related Posts
New choices on all of our Budgeting Boxes
We’ve had quite a few emails and messages from our lovely customers asking if they could have a larger fruit & veg box with their budgeting box instead of the traditional fruit, veg & salad box as the seasons have changed and the colder months are coming. We adore our customers, so we have sorted …
Eco-friendly Packaging
Hi everyone! As promised we at Veg In A Box are making steps to become completely plastic free. Yesterday saw the arrival of our new eco-friendly bags and boxes! They’re completely made of recycled paper and are super strong, so they could be reused. The boxes are perfect for taking your lunch to work or even …
A Very Merry Christmas And A Happy New Year!
2017 has been a HUGE year for us at Veg In A Box! We’ve trebled our customer base and are currently moving into our wonderful new premises, which is literally blowing our minds. We’re going to continue to put our heart and soul into our produce and hopefully 2018 will bring us more good fortune …
Update 01/04/20
We hope everybody is managing alright during this weird and scary time ❤️ we’ve been working flat out for the last couple weeks now, making sure our goods are delivered on time to the families, elderly and vulnerable that need them. It’s great to see everybody working together and looking out for one another ❤️ Order wise, we’ve …